Cancellation & Refund.
Transparent terms for enterprise billing.
Effective Date: September 1, 2026 • Applies to all plan subscriptions and pay-as-you-go top-ups.
1. Subscription Cancellation
You can cancel your recurring monthly or annual Answrable subscription at any time directly from your dashboard under Plan & Billing. Upon cancellation, your account will remain active with full access to included call minutes until the end of your current billing cycle. No further recurring charges will be processed.
2. 14-Day Refund Guarantee
If you purchase a paid Starter or Growth plan and are unsatisfied within 14 days of your initial upgrade (and have consumed less than 20% of your included call minutes), you are eligible for a full 100% refund. To request a refund, contact billing@answrable.com.
3. Refund Processing Timeline
Approved refunds are credited back to the original payment method (Credit/Debit Card, Net Banking, UPI, or Razorpay wallet) within 5 to 7 business days depending on your financial institution.
4. Pay-As-You-Go Credit Top-Ups
Add-on call minute packages and pay-as-you-go overage credits are non-refundable once consumed. Unused non-expiring overage balances remain active in your account for future usage.